Draft skeleton only. This page sets out the structure and must be completed and approved by legal counsel and the compliance officer before publication. Nothing here is published policy.
1. How to complain
Email info@ipaymate.com with complaint in the subject, or call +1 647 493 8248. What to include.
2. What happens next
Acknowledgement within two business days, target resolution window, named escalation contact.
3. If you are not satisfied
External escalation options to be confirmed with counsel.